Get support for TVPlayer

Buffering? Connection problems? Apps aren't working properly?

Scroll down to view a list of common issues. If this doesn't help, you can open a support ticket here.

Contact Support

Common Issues

Here are the most common issues and problems encountered by people who use TVPlayer.


Video not playing correctly? Taking too long to load? Refresh the page. Most intermittent issues can be resolved by simply reloading the Watch Now page. If the problem persists, try clearing out your browser cache.

Other common website problems

Mobile & Tablet

No TV guide? Video not playing correctly? Try closing the app completely and opening it back up again. If that doesn't work, go into the TVPlayer settings and tap Empty Cache.

Other common iPad / iPhone app issues

Other common Android & Amazon issues